Return Policy
We are more than happy to offer you a refund within 30 days of you receiving your order (date carrier reported delivery).
All returned items must be in sellable, unused condition (including the packaging, casing, and/or wrap).
All returns will incur a 15% restocking fee (back to the original form of payment). An additional $6.95 for return postage will be deducted from the total refund amount.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment – the refund will be processed within 5-7 business days.
Exchanges
At this time, we are unable to offer exchanges of productions. To receive a different product, you must place a new order.
Cancellations
Due to orders being fulfilled in a separate facility, we are unable to guarantee all cancellation requests. If an order is unable to be cancelled prior to shipment, the responsibility to return the item(s) for the order will be that of the buyer.
Order Fulfilled incorrectly or Received Damaged
If you received items that you did not order or your items were received damaged, email support@hottubthings.com or fill-out our Contact Us form.
Required: For inventory and evidentiary purposes, a photo of the incorrect item(s) must be provided before a resolution may be made.
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